Presence

Quickly getting access to the people you need is a key to a business that wants to deliver superior service to its customers.  Presence is the next generation of resource awareness.  By using products such as Cisco Jabber, you can know if a person is on the phone, away from their desk, or in a meeting.  With a few clicks, you can send that person an instant message, start a voice or video call, or send an email.